Frequently Asked Questions (FAQ)

1. How long does shipping take?

Orders are typically processed within 2–3 business days. Once shipped, delivery takes approximately 4–12 business days depending on your location. Please note that delays may occur due to customs or postal services, especially during holidays.

2. How can I track my order?

Once your order is shipped, you’ll receive an email with a tracking link so you can follow your package’s progress in real time.

3. Can I change my shipping address after placing the order?

Yes, as long as your order has not yet been shipped. Please contact us immediately at info@viktorias.com with your updated address information.

4. What if my package arrives damaged?

If your package arrives damaged, please refuse delivery if possible and contact our support team immediately. If it was delivered in your absence, reach out with photos so we can assist you with a replacement or refund.

5. Do you accept returns or exchanges?

Yes. We accept returns within 14 days of delivery as long as the item is unused and in its original packaging. For exchanges, simply return your item and place a new order for the desired piece.

6. What materials are your jewelry pieces made from?

Our jewelry is crafted from high-quality materials such as 925 sterling silver, stainless steel, and 14k gold plating. Each piece is designed to maintain its brilliance and durability with proper care.

7. How should I care for my jewelry?

To keep your jewelry looking its best, store it in a dry place, avoid contact with water and chemicals, and clean it regularly with a soft cloth. For detailed care instructions, visit our Jewelry Care page.

8. Do you offer gift packaging?

Yes! Selected products come with complimentary gift packaging. Perfect for gifting someone special or treating yourself to an elegant unboxing experience.

9. What payment methods do you accept?

We accept all major credit and debit cards, as well as PayPal and other secure payment options available at checkout.

10. How can I contact customer support?

You can reach us anytime via email at info@viktorias.com. Our team is here to help and will respond as soon as possible.