Shipping Policy
Delivery Time
Orders are usually shipped within 3 business days after payment confirmation. Our warehouse operates Monday through Friday during business hours. Once your order has been processed, the estimated delivery time is approximately 4 to 12 business days.
Please note: Delays may occur due to factors beyond our control, such as customs clearance, postal service issues, or increased order volumes during holiday seasons.
Changing the Shipping Address
Requests to update the shipping address can be accommodated before the order has been shipped. Please contact us at contact@marue.com for assistance.
Incorrect Shipping Address
We are unable to issue refunds for orders shipped to incorrect addresses provided by the customer.
Delivery Delays
If your delivery time exceeds the estimated window, please contact us so that we can investigate the issue with the carrier.
Tracking Number
Customers will receive a tracking link once the order has been shipped, allowing them to follow the delivery status based on the latest carrier updates.
Damaged Packages During Transit
If you receive a damaged package, please refuse delivery if possible and contact our customer service immediately. If the package was delivered in your absence, please reach out to us for further instructions.
Sales Tax and VAT
Sales tax and/or VAT are already included in the product prices displayed on our website.
Order Cancellations
Cancellations are accepted before the order has been shipped. If your order has already been dispatched, please refer to our Refund Policy for further details.
Lost Packages During Transit
Refunds or replacements will be issued once the carrier has completed an investigation confirming loss or damage during transit.
Lost Packages After Delivery
We are not responsible for packages reported as lost after delivery confirmation from the carrier. If tracking shows the package as delivered, we can conduct additional investigations. For added security, we recommend selecting express shipping options that require personal delivery.
For any shipping inquiries, please contact us at contact@marue.com